Agency: at project wrap-up

Send as a project closes, while the working relationship is warm. It folds the ask naturally into the hand-off.

Use this as an agency project closes, when the final handoff is happening and the relationship is still warm. It works because the request arrives inside a natural closing moment, so it feels like part of the work, not a separate favor. Copy it free and make it fit your process.

Subject

{{name}}, what was it like working with us?

Email body

Hi {{name}},

As we wrap up the work on {{product}}, thank you for being a genuine pleasure to work with.

Before we both move on to the next thing, would you share what it was like to work with us, in your own words? What you were worried about going in, and how it actually went. Type a few lines or record a quick video, whichever feels easier.

{{link}}

We are a small team, so a few honest words from a client like you are how the next good client finds us. It would mean a lot.
{{sender_name}}

The placeholders

Swap these in for your own details

{{name}}The recipient's first name. Falls back to a friendly greeting if you do not have it.

{{product}}Your product, service, or business name.

{{sender_name}}Your name. It also becomes the From name and the reply-to address.

{{link}}The link to where they leave their words. It becomes the button in the email.

Why this one works

What makes this a good ask

Rides the goodwill of a successful hand-off.
Asks what the experience of working with you was like.
Offers video for clients who would rather talk than type.
Closes the engagement on a high note.

Want to get the timing and tone right before you send? Read our full guide to testimonial request emails.

Want this sent and tracked for you?

testimonials.ltd sends this email for you, links it to a page where your customer leaves their words, and shows you who opened, clicked, and replied. Pay once, keep every one.

Start with testimonials.ltd

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